By Juliet Umeh
An Information Technology, IT, support company with competence in the deployment of solutions, maintenance and after-sales support, TD Plus, said it has signed a partnership to provide quality support services to customers of devices manufacturer, Samsung in Nigeria and beyond.
TD Plus, a subsidiary of Sub-Saharan Africa’s leading technology, lifestyle and solutions distributor, TD Africa, said it has been certified as an Authorized Service Centre for Samsung Mobile and Consumer Electronics.
Also, it partnered with Samsung to offer free screen repairs for mobile devices at fifty percent discount.
The offer covers the first 50 Samsung mobile users, with interested persons expected to call 08129851224 and 08129851226 to take advantage.
The company explained that it will bring it’s top-notch after-sales support, years of premium support and unmatched swift service delivery to millions of Samsung electronics and mobile device consumers in Nigeria.
According to the company, the partnership is expected to strengthen Samsung’s support offerings and reduce average waiting time for customers.
Also, the partnership represents a watershed in Samsung’s ambition to secure a bigger share in the Nigerian electronics and mobile devices markets, which require an efficient, responsive and round-the-clock-support service to navigate.
Head of TD Plus, Mr Karthik Ramachandran, urged consumers to take advantage of the partnership and experience the best of TD Plus and Samsung.
Ramachandran said: “The partnership between TD Plus and Samsung is a welcome development. The partnership is an extension of what TD Plus has been doing for major OEMs in the consumer electronics and mobile devices market.
TD Plus is well known for swift issues resolution, zero downtime culture and long-standing tradition of rendering tough engineering and support services to clients. Therefore, Samsung electronics and mobile device consumers should expect the best.
“This partnership holds a great opportunity for Samsung customers to resolve their issues, relating to their home appliances such as television sets, refrigerators, air conditioners, washing machines, irons, microwaves, wireless speakers, blenders, as well as mobile devices such as phones, tablets, among others in record time. Warranty and out-of-warranty bound products will greatly benefit from this collaboration. TD Plus remains the support service brand of first choice in Nigeria,” he disclosed.
TD Plus is a leading Information Technology (IT) support company with proven competence in the deployment of solutions, maintenance and after-sales support borne out of years of unmatched service delivery to millions of IT infrastructure and mobile device users in Nigeria and the West African sub-region.
Founded over a decade ago, TD Plus boasts of world-class professionalism, technical competency, quick service delivery, a nation-wide reach, pool of experienced engineers and renowned customer service orientation, all of which have set it apart in the marketplace.
The company has existing service support partnerships with other renowned OEMs such as HP, Microsoft, Dell EMC, Toshiba, Acer, APC by Schneider, among others.