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Nigeria postal services automates operations against leakages

By Stanley Iwuoha

Nigeria’s postal service, NIPOST is gearing to wear a new look with the Postmaster General/CEO of the organisation, Dr. Ismail Adebayo Adewusi, nursing the idea of automating all operations to check leakages that have kept the service on the back foot.

The PMG who delivered a welcome address at the board and management retreat of the organisation at Ilaji Resort in Ibadan, Oyo State, said the process of full automation of all Post Offices is progressing speedily. He added that full digitalisation of his organisation’s operations is key to the quality of services.

Aside from enhancing the operations, Adewusi said the POST had made significant efforts to shore up its relevance by introducing a number of products and services into the economic template of Nigeria, noting that they have made notable advancement in leveraging on Information Communication Technology (ICT).

NIPOST started digital operations with service tracking
NIPOST has made technology the driving force of its operations, because of the rapid changes and development in the ecosystem. Still, the recent devastating effects of the COVID -19 pandemic, made it more compelling for all organisations to converge and assess operations and the resultant challenges.

Adewusi said: “Apart from enhancing our operations, automating our systems would check leakages of revenue. I am glad to announce that the process of full automation of all our Post Offices is progressing speedily. The new normal has changed how business is conducted. NIPOST in this regard is strategically partnering and collaborating with organisations and government agencies, to maintain our aim of being a one – stop shop postal services of our teeming customers”.

According to him, Postal Administrations globally including that of NIPOST now offer logistic services because it is a solution for customers requiring better merchandise delivery service within the countries and outside, using physical postal service infrastructure and resources.

He said NIPOST’s involvement in the provision of financial services to advance financial inclusion in the marginalised areas, have yielded significant results in the area of integrating rural dwellers in financial inclusion programmes of the Federal Government such as the National Cash Transfer.

He explained that to drive the implementation of the Finance Act 2020 in the area of Stamp authentication, the Department of Stamp Authentication Compliance was created, expressing the hope that stakeholders will work tirelessly in various jurisdictions, to ensure that revenue is well harnessed for the betterment of the organisation and the country in general.

Dr Adewusi however pointed out that the effective implementation of all NIPOST’s innovative strategies would, to a large extent, require the dedication and commitment of all stakeholders.

Also speaking, the Chairman of NIPOST Governing Board, Barrister Maimuna Yaya Abubakar noted advised that employee welfare and motivation, were very crucial considerations if the automation will hit desired effects.

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