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How NCC put telcos on toes for improved service delivery

By Juliet Umeh

To allow telecommunications consumers get value for their money through quality service delivery, the Nigerian Communications Commission, NCC, said it constituted an industry working group which came up with policies that put service providers on their toes.

The Executive Vice Chairman of the Commission, EVC, Prof. Umar Danbatta who made this comment while addressing news men in Abuja, said when he assumed office in 2015, that the Commission observed that two prominent factors identified as “technical” and “non-technical” were impacting the commission’s service delivery.

According to him: “We took steps to address the issues by constituting an Industry working group on QoS, Short codes and Multiple Taxation; Deployment of QoS and Spectrum Tools, Internet Service Providers (ISPs) and Colocation Service Providers.

“In 2018, the adoption of 3G and 4G KPIs was formalised, as well as that of Internet Service Providers (ISPs) and Collocation Service Providers (CSP) and their monitoring has since fully commenced.

He added, “These regulatory initiatives have put operators on their toes to improve quality service delivery to consumers

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