By Juliet Umeh
Telecommunication services providers have said that customers that make calls on applications such as zoom or Microsoft Teams meeting may attract international charges rate unless toll free numbers are used.
This is as alerts went out via SMS to telco customers after Telecom Regulatory Authority of India, Trai, ordered that operators warn their subscribers that ISD rates will be charged for the international numbers in dial-in features of these apps.
Both Trai and telcos have received complaints of bill shock during the last few months where India Inc logged went on work from home mode.
A telecom executive said: “If one logs in from their laptops/desktops and uses the built in audio it is fine but many are unaware of the international or premium numbers and are calling from their mobiles while they are latched on to the cellular network.
“They are therefore getting ISD charges for those calls,” he added.